Guest Services Host

About Us

At Reflections Holiday Parks, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

We proudly care for 41 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

About Wilderluxe

The first of our Wilderluxe locations launched in April! Wilderluxe redefines luxury by offering elevated nature glamping and experiences creating a perfect fusion of adventure, culture, and comfort. Our stargazing tents have a focus on bare-foot luxe with nature-based attractions, Indigenous and food & beverage experiences.

Wilderluxe Lake Keepit is where luxury meets the wild. As the high end glamping brand of Reflections, we offer guests a curated nature escape with all the comforts of boutique accommodation including outdoor baths, skylight stargazing and uninterrupted views under big sky country.

The Role

As a Guest Services Host, you will be the welcoming face of Wilderluxe. Your role is to ensure our guests feel cared for from the moment they book until the moment they leave.

The purpose of the role is to carry out hosting duties and provide exceptional customer service.

This is a casual position with regular hours.

Please refer to the attached position description for further insights into the duties and responsibilities of a Guest Services Host.

About You

The successful candidate will be able to:

• Provide exceptional, personalised service from check-in to check-out
• Offer tailored recommendations for bush walks, wildlife encounters, and local experiences
• Host our signature stargazing communal gathering, where afterwards guests gather around the fire pit to connect, share stories, and enjoy a memorable evening under the stars
• Anticipate guest needs and go the extra mile to ensure a seamless stay
• Maintain an impeccable level of professionalism, polished presentation, and attention to detail
• Experience in the hospitality and/or tourism industry is desirable.

You will bring to the team:

• Positive attitude and willingness to learn.
• Great teamwork and communication skills.
• A friendly, engaging, and professional demeanor
• Knowledge and passion for the Australian country and local attractions
• Confidence in hosting and speaking with groups 
• Flexibility to work weekend, peak holiday seasons, and public holidays.

What Next?

Keen to further explore the opportunity to become a Reflections Holidays team member? We would love to get to know you!

Select ‘Apply Now’ to share your resume and a one-page cover letter describing how you meet our needs, and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.