Guest Services & Housekeeping Supervisor
Responsible for creating memorable guest experiences, Tumut River are looking for their next Guest Services & Housekeeping Supervisor.
Working a Permanent Full-Time 76 hour fortnight + Weekend shifts + On Call requirements.
About You
We are looking for candidates who can demonstrate the following:
- Demonstrate a genuine commitment to delivering exceptional guest experiences.
- Be confident using booking, administrative and point-of-sale systems.
- Have
strong organisational, communication and problem-solving skills.
- The ability to work productively & independently.
- A positive attitude & willingness to learn.
- Great teamwork skills.
- A 'can-do', solutions-focused attitude.
- The physical ability to do manual work in all conditions.
- Flexible availability to work including weekend, peak holiday seasons & public holiday work.
- Previous experience in a Customer Service supervisor role.
- Drivers License and own vehicle or access to reliable transport.
- Valid Australian work rights.
- Supervising employees and coordinating daily workloads.
- Managing guest arrivals, bookings, departures, enquiries and service requests.
- Providing excellent, high level customer service including handling and de-escalating complaints.
- Supporting memorable, personalised guest experiences.
- Assist onboarding and mentoring of new team members.
- Maintaining high presentation standards across accommodation, amenities and shared spaces.
- Support Housekeeping team with cabin turnover.
- Manage cabin, cleaning & kiosk stock.
- Assisting with financial administration, reporting and inspections.
- Responding to guest feedback and operational issues.
- Supporting other areas of operations during busy periods.
- Following and promoting WHS policies and procedures.
After completing a 6-month probationary period, you will have access to:
- Discounts on personal travel & access to a friends and family discount to our parks;
- Opportunity to purchase leave, a parental leave gap payment & birthday leave;
- Salary sacrificing & novated lease options;
- Wellbeing initiatives including Employee Assistance Program, annual flu vaccinations & activities/events that foster a sense of connection and belonging.
At Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities & nurtures the environment.
We proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.
We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.
We are an Equal Opportunity Employer.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.
