Assistant Park Manager

Assistant Park Manager, Lake Keepit & Wilderluxe

$75,000 + Super + On-site Accommodation + Benefits

Reflections Lake Keepit is a popular lakeside holiday destination on Kamilaroi Country, within easy reach of Gunnedah and Tamworth. Offering cabins and other roofed accommodation, camping and caravan sites, the park welcomes families, groups and guests looking to reconnect with nature.

The destination is also home to Wilderluxe Lake Keepit, Reflections’ boutique luxury glamping retreat. Its eight premium Star Tents combine personalised service and comfort with spectacular views of the lake and surrounding landscape.

As Assistant Park Manager, you’ll work closely with the Park Manager to support the daily operation of both Reflections Lake Keepit and Wilderluxe. You’ll help lead the team, maintain high operational and presentation standards, and create memorable guest experiences across both offerings.

With on-site accommodation included, this is an excellent opportunity to develop your leadership career while enjoying a relaxed regional lifestyle.

About You

To succeed in this role, you will:

• Deliver exceptional service to both holiday park and Wilderluxe guests.
• Lead by example and contribute to a positive, high-performing team culture.
• Demonstrate sound judgement, business acumen and a practical approach to problem-solving.
• Remain organised and composed while managing competing priorities.

The Duties

Working closely with the Park Manager, you’ll coordinate daily priorities and support the reception, housekeeping, grounds and food and beverage teams.

Your responsibilities will include:

• Supervising employees and coordinating daily workloads.
• Managing guest arrivals, bookings, enquiries and service requests.
• Supporting personalised Wilderluxe guest experiences.
• Maintaining high standards across accommodation, amenities and shared spaces.
• Assisting with financial administration, reporting and inspections.
• Responding to guest feedback and operational issues.
• Supporting other areas of the operation during busy periods.
• Following and promoting WHS policies and procedures.

The Perks

In addition to a salary of $75,000 plus superannuation, you will have access to:

• On-site accommodation provided as part of the role;
• Two free nights to be used at any of our parks*;
• Discounts at our parks for personal travel and access to a friends and family discount;
• Additional leave benefits, including the opportunity to purchase leave, a parental leave gap payment and birthday leave;
• Salary sacrificing and novated lease options; and
• Wellbeing initiatives including our Employee Assistance Program, annual flu vaccinations and activities that foster connection and belonging.

What Are We Looking For?

To be considered for this role, you will need to:

• Demonstrate previous experience in a supervisory, management or senior administrative role.
• Have previous experience in hospitality or tourism, preferably across guest services, accommodation, housekeeping, food and beverage or grounds operations.
• Demonstrate a genuine commitment to delivering exceptional guest experiences.
• Be confident using booking, administrative and point-of-sale systems.
• Have strong organisational, communication and problem-solving skills.
• Understand WHS requirements and safe work practices.
• Be comfortable living and working in a regional location.
• Hold a current driver licence.

Experience in premium accommodation, boutique hotels, glamping or luxury tourism will be highly regarded.

All applications must include an up-to-date resume and a one-page cover letter describing how you meet our needs.

We are an Equal Opportunity Employer.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

About Us

At Reflections Holiday Parks, we proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment. 

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

Position description Apply now

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