Assistant Park Manager - Lennox Head

About Reflections Holiday Parks

At Reflections Holiday Parks, our purpose is to share natures playground with our guests in a way that gives back to our communities and we believe that values shouldn’t just be adjectives on the lunch room wall. We’re guided every day by a pursuit to Care Deeply, to Say It, Do It, to Grow Together and Make a Difference. These are the things we value, these are our values. 

We proudly care for 39 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise,  so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

The Role

This is a full-time Assistant Park Manager position located at Reflections Holiday Park Lennox Head.

This role will be responsible for supporting the operational and day-to-day management of the Lennox Head Holiday Park. The position has a high degree of autonomy and responsibility.

You will be working to a roster that includes weekends, public holidays, peak holiday seasons, and on-call duties.

Key Responsibilities include:

• Financial - Driving Park performance, managing expenses in line with budget & strategic plans, identifying commercial opportunities to increase park revenue, financial approvals as per delegated authority and providing financial analysis.
• People Management - recruit, train, manage performance and appraisal of park employees and managing customer expectations
• Administration - Managing a site office, employee Time & Attendance systems, Bookings and attending to after hours issues as they arise
• Work, Health & Safety - responsibility for safety within the park premises and lands, undertaking inspections, ensuring staff, contractors work according to policies & procedures, reporting hazards and incidents and assisting in injury management processes
• Leading - excellence in customer service and delivery of financial performance and control, in line with Reflections Values

About your experience

To be successful in this role you will have a sound knowledge of business strategy, financial reporting & forecasting.  You will be entrepreneurial, self-starting, and thrive within a challenging environment where no two days are the same. You will have ability to influence and engage with individuals across all levels, and be an active and calm, trouble-shooter. 

You will also have

• Tertiary qualifications in Hospitality, Business/Commerce, Marketing or relevant, equivalent experience
• Effective leadership skills, and ability to positively influence stakeholders
• Experience at a senior management level, and of similar scope to this role
• Experience in property/asset management, Work Health & Safety management, managing budgets and business plans
• Customer Service orientation, with knowledge of Tourism/Hospitality industries
• Highly developed numeracy and communication skills
• Current/valid Drivers Licence
• A high level of proficiency with the Microsoft Office Suite

What we offer

• A competitive salary 
• Laptop and mobile phone
• Stunning coastal location
• Discounts on accommodation and park stays
• Learning and development opportunities
  

How to Apply

If you are interested in this opportunity, click on ‘Apply for this job’ and follow the prompts. We will review applications and contact candidates as we receive applications, so don't delay!

Reflections Holiday Parks would like to acknowledge the Traditional Custodians of the lands on which we work, live and play. We value their cultures, identities and continuing connection to country, waters, kin and community.

We pay our respects to Elders past, present and emerging and are committed to building positive, sustainable relationships with local Aboriginal and Torres Straight Islander communities within New South Wales.

Please note that to be considered for this role you must have the right to work in Australia and be able to provide evidence of this. You will be required to complete a National Criminal History Check.